Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellations cannot be processed.
Return & Exchange Eligibility
Return/Exchange must be initiated within 7 days of delivery.
Item must be unused, unworn, unwashed, and in original condition.
All tags, accessories, and packaging must be intact.
Customized, discounted, or final-sale items are not eligible for return/exchange.
How to Start a Return or Exchange
Email us at info@vistojewellery.com
Select your order and choose Return or Exchange.
If pickup is not available in your area, you may be asked to self-ship the product to our office:
We will share pickup/drop details.
A flat ₹150 return shipping fee applies, unless the item received is defective, damaged, or incorrect.
Refunds
After we receive and inspect the item, eligible refunds are issued to the original payment method within 7–10 working days.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI (we’ll request your details).
The return shipping fee (₹150) is deducted from the refund unless the return is due to our error.
Exchanges
If you prefer a different size or color, choose Exchange while raising the request.
Exchanges are subject to stock availability.
Important Notes
To support your return or exchange request, please follow these steps when recording the unboxing video:
Start Before Opening
Begin recording before you open the parcel.
Display all sides of the sealed package with the shipping label visible.
No Edits or Cuts
Record in one continuous shot—no interruptions or edits.
Continue recording until the product is fully visible.
Clear & Visible
Make sure the lighting is good.
Clearly show the product, invoice, and packaging.
Inspect the Product
Show the item from all sides.
If there is any issue (missing, damaged, or incorrect item), point it out in the video.
Note: A valid unboxing video is required for processing claims. Requests without it may be declined.
To avail of our Buy 2 Get 1 Free promotion, customers are required to manually add all three eligible items to their cart before completing checkout.
Please note that our fulfillment team processes orders based on the products present in the final order. If only two products are added to the cart and the free item is not included during checkout, our team may not be able to identify the missing promotional item, and only the products present in the order may be shipped.
To ensure you receive the promotional benefit, please verify that all three eligible items are added to your cart before placing your order.
During selected promotional campaigns, complimentary gifts may be offered with eligible purchases.
In the unlikely event that an eligible free gift is not received with your order, we will provide the following compensation on your next order:
To claim this benefit, customers must contact our support team within 7 days of delivery and provide:
Claims submitted without a clear, uninterrupted, and unedited unboxing video may not be eligible for review or compensation.
By participating in any promotional offer, customers acknowledge and agree to these terms. Promotional offers are subject to availability and may be modified or discontinued at any time without prior notice. The final decision regarding promotional eligibility and claims shall remain solely with the company